Continuous support
for securing your applications
Our processes are certified under the ISO 9001:2015 standard for Custom Software Development
Our support options for you
Basic
Technical Suppor
Hours of consultation to solve trivial problems
Evolutionary Maintenance and Support
Hours of consultation and custom software development to address issues and scale your platform.
Tailored
Support
Hour package tailored to specific projects or technologies.
How does it work?
We offer technical support and evolutionary maintenance to ensure continuity and improvement of your projects.
We are available through multiple channels (email, on-call support and, mainly, our ticketing portal).
We work under a defined SLA, which allows us to establish clear response times based on the priority of each ticket (critical, high, medium or low).
In addition, we assign an Account Manager who assists you periodically in reviewing tickets, prioritizing tasks, unblocking issues and proposing continuous improvements.
Ticket portal
+
Email inbox
+
Custom SLA
+
On-call support
Basic Technical Support
- Functional or operational questions
Questions related to feasibility, consulting, scalability or proofs of concept.
- Technical issues
Review of technical issues, errors or abnormal system behavior.
- Version upgrades
Updating of packages, SDKs, and obsolete or deprecated components, as well as any actions needed to keep the application up to date.
- Infrastructure monitoring and maintenance
Cloud infrastructure monitoring, custom configurations and server monitoring to keep the application up and running.
Evolutionary Maintenance and Support
Everything included in Basic Technical Support +
- Basic Technical Support
Everything included in Basic Technical Support
- Custom Software Development
Monthly hours of Custom Software Development for Evolutionary Maintenance (no carryover, 20% reserved for incidents).
Tailored Support
We design hour packages tailored to projects with specific needs or technologies.
We adapt to your technical and operational context, providing a flexible and efficient service aligned with your goals.
Customized SLA by region
We will create a customized Service Level Agreement (SLA) so that ticket handling times are in line with the expected responsiveness and criticality.
- Monthly Reports
At the end of each month, we will send a report of the hours consumed and the corresponding tickets, as well as a report of attended incidents, new developments or added features.
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